Today, clinicians and administrators are surrounded by digital offerings designed to improve patient experience and clinic efficiency. While healthcare delivery has been disrupted by many eHealth and digital initiatives, it’s widely acknowledged that carefully-planned digital transformation can help make primary care more efficient and patient-focused. Here is how eHealth applications are making the right impact and pushing the needle in the primary care arena:
Online appointment booking
Optimizing a clinician’s schedule is a major priority at any primary care site. Online appointment bookings, therefore, offer patients the ease of booking their own time slots as per their own convenience. Patients can now search for their doctor’s availability on their devices which significantly reduces the inbound call volumes for clinic administrators. Apart from appointment bookings, most online solutions also provide automated appointment reminders along with cancellation and rescheduling functionalities. These solutions, therefore, help reduce patient no-shows, which leads to better handling of clinicians’ schedule.
Virtual care refers to the ability of the clinic staff to offer one-on-one interactions without the patient physically present at the clinic. Be it a prescription renewal or a lab test, virtual care is providing patients the freedom to skip their appointments by opting for real-time virtual care. This not only increases the productivity of the primary care clinic but also allows the physicians to spend more time on complex cases which require their urgent attention. Today, mobile video along with text and voice messaging is used by many eHealth solutions to deliver virtual care.
Access to personal health records
Many virtual care mobile applications now provide the patients access to their own health records. Since virtual and in-clinic patient experiences are integrated, there’s no mismatch between the continuity and transition of health care records. With the ever growing demands from regulatory bodies to make access to patients’ data seamless and easy, eHealth applications are playing an important role in opening access to health data and making the process more transparent.
Care collaboration through new tools
Collaboration applications are an important aspect of eHealth initiatives. Since most EHR solutions are too complex for most physicians, platforms such as Microsoft Teams are making life easier for them. One such solution is Dapasoft’s ‘Corolar FHIR Server for Teams’. This solution brings clinical EHR data, in HL7 format, into Teams in FHIR format for efficient care coordination. Thus, it enables clinicians at adopting provider facilities to leverage the incredible collaborative capability of Teams while easily accessing clinical data from EHR systems like MEDITECH, Epic, Cerner, etc. using FHIR APIs.